To track your order, check the confirmation email you received when your order shipped. It includes a tracking number and a link to follow your package.

Didn’t receive a confirmation email? Check your spam or promotions folder first. If it’s not there, email us at help@faithstone.org with your name and order number and we’ll get you your tracking info.

Common questions:

My tracking hasn’t updated in a few days. This is normal, especially right after shipping. Carriers sometimes take 24-48 hours to update tracking after the first scan. If it’s been more than 5 business days with no update, contact us and we’ll look into it.

My order says delivered but I don’t have it. Check with neighbors, your front desk, or any secondary delivery locations at your address. If you still can’t find it, email us within 7 days of the delivery date and we’ll help resolve it.

I need to change my shipping address. Email us as soon as possible. If your order hasn’t shipped yet, we can update it. Once it’s shipped, we can’t make changes.

Email us anytime: help@faithstone.org